You have the right to return part or the whole of your order 14 days after receipt.
Products and their packaging must be in excellent condition, with all tags and cardboard attached. Products that are damaged or used or their packaging is damaged, will be returned to the sender.
Products that have been used or washed cannot be returned.
Pillows cannot be returned for sanitary reasons.
Personalized products (special dimensions, altered products) cannot be returned.
Car seats cannot be returned for safety and protection reasons.
We inform you that the company has no responsibility for damages on products after their use and is not obliged to exchange them.
Product returns are possible after communication with www.arvana.gr (via email or phone) and always accompanied by the receipt of purchase or invoice.
- Contact us to clarify the reason for the return.
- Re-package your products safely and include the receipt or invoice.
- In case of a faulty item or order error, send the package to us using Geniki Taxydromiki. In any other case, feel free to use any other courier company.
- Returns are free in the case that the company has made a mistake, or an item is faulty.
- In other cases, the return fees will be paid by the customer in full.
- Items on sale cannot be returned after the end of the sales period.
After we receive and check the products, we will contact you to arrange:
If the payment has been made by debit/credit card or PayPal, the money will be refunded in the same way.
If the payment has been made by cash on delivery or bank transfer, the money will be refunded to the bank account you indicate to us. In case of a refund to a bank account other than the National Bank of Greece and Piraeus Bank, the bank costs are borne by the customer.
All returns should be made to: